Refund Policy for Tech SaraZ™
This refund policy applies to all services provided by Tech SaraZ and its owned websites, including web design, web development, logo design, search engine optimization (SEO), user interface/user experience (UI/UX) design, content writing, graphic design, social media marketing, and any other services advertised on our website or offered by Tech SaraZ.
Our Commitment: At Tech SaraZ, our goal is to exceed expectations by delivering high-quality, innovative services. However, we understand that in rare instances, clients may be dissatisfied with the services provided.
By using any Tech SaraZ service, you agree to the terms of this refund policy. Tech SaraZ reserves the right to modify this policy at any time to comply with applicable laws and reasonable business practices.
How to Request a Refund
If you are unsatisfied with our services and believe you may qualify for a refund based on the terms below, please contact us promptly at info@techsaraz.comto request a refund.
Required Information
- • The specific service purchased
- • The reason you are requesting a refund
- • Details of your project scope and deliverables
- • Project timeline and communication history
- • Any other relevant details about your project
Timing Guidelines
- • Submit requests within 7 days of delivery
- • Earlier requests are processed more smoothly
- • Late requests may not qualify for full refund
- • Emergency situations considered case-by-case
Processing Time: Refund requests are typically acknowledged within 24 hours and resolved within 3-5 business days. Complex cases may require additional review time.
Refund Processing
Once your refund request is approved, we will process your refund. The refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 5-7 business working days after approval for the refund to appear in your account.
Processing Timeline
- • Acknowledgment: Within 24 hours
- • Review & Decision: 3-5 business days
- • Processing: 2-3 business days
- • Bank Processing: 5-7 business days
Refund Methods
- • Original payment method (preferred)
- • Bank transfer (for large amounts)
- • Store credit (if requested)
- • Cheque (for international clients)
Limitations and Conditions
Liability Limitations
- • Tech SaraZ's liability is limited to the amount of service fees paid
- • No refunds for losses or damages resulting from delays or external factors
- • No compensation for opportunity costs or indirect damages
- • Third-party service costs are non-refundable
Refund Eligibility Requirements
- • Full payment of invoices must be completed
- • Client must provide required feedback and access for project completion
- • Approval of milestones indicates acceptance and may nullify refund eligibility
- • Refunds may be denied for insufficient client communication or cooperation
Special Circumstances
- • Rush projects may have different refund terms
- • Custom development work has limited refund eligibility
- • Licensing fees and third-party costs are typically non-refundable
- • Educational or non-profit discounts may affect refund calculations
Dispute Resolution
If you disagree with our refund decision, we encourage you to reach out to us for further discussion. We are committed to finding fair solutions for our clients.
Internal Resolution
- • Escalation to senior management
- • Independent review of case details
- • Mediation with project stakeholders
- • Alternative compensation options
External Options
- • Industry association mediation
- • Consumer protection forums
- • Legal arbitration process
- • Court proceedings as last resort
Contact Information
For refund requests or questions about this policy, please contact us:
Policy Updates
Continued use of our services after changes to this refund policy indicates acceptance of the amended terms. We will notify existing clients of material changes via email and post updates on our website. Please contact us at info@techsaraz.com with any questions about this refund policy.